This Privacy Policy explains how ("we", "us", "our") at collects, uses, and safeguards information when you use our website and voicebot services (including real-time calling, ASR/TTS, transcripts, and related integrations). By using the Website or Services, you agree to this Policy. If you do not agree, please do not use the Services.
This Policy describes what we collect, how we use it, how we share it, and the choices you have. It should be read together with our Terms and Conditions.
We collect information when you create an account, use our Website or Services, or connect integrations. This may include:
We use only essential cookies and similar technologies needed to operate the Website (for example, session, security and preference cookies). We do not use behavioural advertising cookies. We may use privacy-friendly analytics to understand product usage in aggregate. You can control cookies via your browser settings; disabling essential cookies may affect functionality.
You control the content you or your end users provide to the Service. If you process end-user audio or personal data, you represent that you have a lawful basis and all required notices/consents. Do not submit sensitive personal data unless your configuration and use case require it and you have appropriate safeguards.
uses Your Information for the following purposes:
We retain account information for as long as your account is active and as necessary to provide the Services and meet legal obligations. Audio recordings and transcripts are retained for as long as necessary to provide the Services and/or as configured by you, and can be deleted earlier upon request where applicable.
It is clarified that while Your usage to Our Website, you might see the links to the third party website / advertisements / electronic communication service, which are provided by the third parties. As the operation of the third party is not under control , therefore does not make any endorsement / guarantee of any service or product offered through third party websites nor make any representation related to the privacy policy or other policies of such third party. Any usage of such third party website or availing any service or product through third party shall be at Your risk and is not responsible for any loss / damage or otherwise. It is recommended that You should review the privacy policy of such third party websites prior to using such websites.
takes utmost care to secure Your Information from unauthorised access, usage or disclosure or alteration. We take appropriate steps and security measures to safeguard Your Information and make sure that Your Information is secured as mandated by law. For this purpose we adopt reasonable security practices and procedures, in line with the industry standard, to include, technical, operational, managerial and physical security controls in order to protect your personal information from unauthorized access, or disclosure while it is under our control.
While We protect Your Personal information as per industry standards, You acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal information. Therefore You acknowledge that You shall not hold responsible in any manner whatsoever for loss of Your Information, or any other data, which You shares with Us or which We have with Us if such loss or any damage caused to You because of Force Majeure events. You further acknowledge that any information (including your personal information) transmitted to Us or from Your use of Website will therefore be at Your own risk.
It is clarified that Force Majeure events includes any event which is beyond the reasonable control of which may include but not limited to sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption.
take all endeavors to update Our records with latest information as provided by you, however if you see any discrepancy in your personal information you may contact to Us through Grievance Officer to have Your Information updated with Us. You also acknowledge that all the information provided by You are out of Your free will and in compliance with applicable laws in Your territory. If We found that any of Your Information is in non-compliance with the terms and conditions and Privacy policy, reserves the right to remove your non-compliant information from its systems. Further, depending on the seriousness of the non-compliance, We may choose to discontinue some or all of the services being provided to You by Us.
In purview of the Telecom Regulatory Authority of India (TRAI) guidelines, You hereby authorize and its affiliates/partners or otherwise who are accessing the Your Information by virtue of their association with to communicate with You through Email, SMS or other modes of communication even if Yours number/numbers(s) is/are registered in the National Do Not Call Registry (NDNC) or www.nccptrai.gov.in
reserves the right to amend or modify this Privacy Policy at any time, as and when the need arises. We request you to regularly check this Privacy Policy from time to time to keep you apprise of changes made. Your continued use of the Website gives your unconditional acceptance to such change in terms of Privacy Policy.
Last updated on: 24th Aug, 2025.
If you have any questions about this Policy, contact at support@heroteck.com.
To request redaction of your information, email support@heroteck.com.
