Compliance
140 vs 160 vs 1600 Series: Which Number Must Your Calls Come From?
Promotional calls on 140, lenders' and insurers' service calls on 1600, other sectors on 1601. The 2026 deadlines, who is covered and the new rules for AI calls.
Compliance
Promotional calls on 140, lenders' and insurers' service calls on 1600, other sectors on 1601. The 2026 deadlines, who is covered and the new rules for AI calls.
Compliance
RBI's August 2026 directions on recovery agents take effect on 1 January 2027. What changes for collections calling floors: hours, recording, scripts and a 12-week checklist.